We are proud to offer free standard ground shipping for orders over $50 to our customers in the 48 continental United States (excluding Alaska, Hawaii and the other US Territories) with no minimum purchase required (estimated delivery in 4-7 business days). Free shipping is not available for areas considered remote by our shipping partners and shipping fees will be calculated at the checkout.

 

Based on your location, expedited and express shipping options may be available. Unfortunately, once shipped, the delivery time of all parcels is out of our control and we cannot guarantee dates provided.

 

 

Our team works hard to process orders the same day if received by 12:00pm EST, or the following business day if received after 12:00pm EST. Processing and delivery times do not include weekends or Canadian holidays. Once your order has shipped you will receive a shipping confirmation email that will include your tracking number.

 

Order Confirmation

 

You will receive an order confirmation email within an hour of placing your order with your estimated Delivery Date, guaranteed Ships By date, and list of all items. If you have questions about your delivery dates or would like to change shipping details, contact us and we’d be delighted to help!

 

Shipping Confirmation and Order Tracking

 

Once your order has shipped, you will receive a confirmation email with your estimated Delivery Date, tracking information, carrier name, and your order contents.

 

Order Billing

 

We charge the payment method you provide as soon as your items leave our fulfillment center.

 

Cancelling Orders

 

Mistakes happen, minds change. Cancel your order before it ships by contacting the Defender Customer Experience Support via the Defender Support Center

 

If you do not want your items, however, no worries! Just setup a return once your items are delivered! Refer to our returns policy for more information.

 

Exchanges

 

Within 30 days of receiving your product(s), you can choose to exchange your product(s) if they are defective or damaged upon delivery at no additional cost to you. To exchange your products, please contact us and we will provide you with a pre-paid shipping label. Once the item is confirmed in transit to our warehouse, your new item will be shipped.