1. All DEFENDER hardware products (“Products”)
2. Websites that may be accessed at https:www.defendercameras.com (“Site”)
3. Services, including technical support and services accessible through the Site (“Services”)
4. Software that may be downloaded to your smartphone or tablet to access services (“Mobile App”)
How we Collect and Use Your Personal Data
When you access or use the ETI Website/Mobile Application or Services, we may collect some information, including information that you directly provide to us and it identifies you personally, such as, without limitation, name, postal address, e-mail address and telephone number.
We may also automatically collect certain information as you navigate through the website or use our Services, such as usage details, equipment profiles and IP addresses, by means of cookies, web beacons and other tracking technologies.
We have set out below a description of the ways we may use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. We will only collect the personal data that is necessary for its specified, concrete, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes. You have the right to choose whether or not to provide the data we requested, but in most cases, if you do not provide your personal data, we may not be able to provide you with our services or respond to your queries.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the legal ground, we are replying on to process your personal data where more than one ground has been set out below.
A. Use of Defender Guard App and Devices
|Activity||Type of Data||Processing Purposes||Lawful basis for processing|
|1a. When you sign up with Defender Guard App for the first time.||Email address; country or region you choose; nickname you use (if uploaded); password (encrypted); profile photo (if uploaded).||To allow us to complete your registration, communicate with you and administer your account. Profile photo and nick name can be uploaded on a voluntary basis if you desire to have a more personalized account, omission to do so, does not affect the running of the Defender Guard App.||Performance of contract for Defender Guard Registration Agreement and legitimate interests to maintain our contractual relationship with you, provide you with services in accordance with the legal requirements of the country/region you have chosen, allow you enjoy the services features as described in the user guide , keep our products updated and relevant, to develop our business and ensure security of products and that your use of our products are in compliance with the accepted terms and conditions|
|1b. When you change the details you used for registration.||If you choose to change any of the above information, the new entries will be collected in replacement of the old ones.||To allow the changes you have requested for. Refusing to provide such information may only result in your being unable to use this function, but does not affect your normal use of Defender Guard App’s other functions.|
|2. When you log in and use our services.||Apart from the information mentioned under item 1, we process data related to the terminal (such as your smartphone) you use to log in, like GPS, terminal’s operating system, model, its unique identifier, MAC address.||To offer our services to you, maintain our services’ normal operations, optimize our services and secure the safety of your account.|
|3. When you add device (on the Device interface, you can view and add devices to the Defender Guard App).||Device SN; Device QR code, Device model; Wi-Fi information; Device Name; precise geographical location; Device password (encrypted); device time zone and DST status on/off, camera permission that provide access to the camera on the device.||To process your request to add a device to your account and allow configuration of your device. Refusing to provide such information may only result in your being unable to use this function but does not affect your normal use of Defender Guard App’s other functions.|
|4. When you use Live View function which provides you a real-time video display.||Device SN; Device IP; Device Port Information; Video Stream.||To provide you with the basic services of video display through the Defender Guard App.|
|5. When you use Playback and Video Recording functions.||Device SN, Device’s Channel ID, Record Files Path.||To store your history record and allow you view it.|
|6. When you activate and configure the settings of the added device.||MAC address; IP address; Device SN; Device model; Device firmware version; Country information (via IP address); Device location (via IP); Date of device register; Device channel information; Device offline/online status; Device configuration information.||To allow activation of your Defender device and its registration with our server.|
|7. When you set device name and cover image.||Cover image; Device name; Channel information; Device model; Device SN.||You can set device name, change cover image, and view channel name, device model and SN. The processing of such information is needed for us to allow the changes you have required for and to inform you about the details of the device added on your Defender Guard account. Refusing to provide such information may only result in your being unable to use this function, but does not affect your normal use of Defender Guard App’s other functions.|
|8. When you enter device password or use the reset function.||Device SN; User Name, Email address, current password (encrypted) and new password (encrypted)||To allow you enhance the security of your device by adding a password or reset your password. Refusing to provide such information may only result in your being unable to use this function, but does not affect your normal use of Defender Guard App’s other functions.|
|9. When you use Device Share function.||Device SN; User name, Email address of the other user you share your device with.||To allow you the sharing of your device with another user of Defender Guard App as requested by you. Refusing to provide such information may only result in your being unable to use this function, but does not affect your normal use of Defender Guard App’s other functions.|
|10. When you use Delete Device function.||Device SN; Email address.||To allow the removal of the device from your account on Defender Guard App and matched accessory as you requested us for. Refusing to provide such information may only result in your being unable to use this function, but does not affect your normal use of Defender Guard App’s other functions.|
|11. When you receive notification.||Device SN, Device unique identifier, MAC address; Push notice ID/alarm snapshot.||To send you alarm notifications and provide you the services you have requested us for.|
|12. When you use Device audio collection function.||Your user name, Email address and permission that provide access to the microphone on the Device||TTo allow you to conduct audio data collection. Devices with microphones enable audio capture by default, and you can disable it on the device details page. After the audio collection is turned off, the real-time preview and recording of the device will have no sound.|
|13. When you use AI detention function.||Event-based video recording.||To improve the accuracy of the AI detention for the event-based video record.||Consent|
|14. When you use the device.||Media Access Control Address (MAC), network access method and type, operation log information, network log or device log information, error or abnormal service data, System operating status, performance data, etc. of abnormal equipment.||To timely and effectively solve the failure problems you encounter when using our devices, to ensure the safe operation of the devices and the safe use of our services.||Consent|
|15. When you de-register from Defender Guard App and cease to use Defender||Email Address||To allow us to complete your deregistration, and to delete all your personal data collected by us during the period of your use of Defender Guard App.||Performance of contract|
|16. Device log.||Your user name, Email address, Device SN, and permission that provide access to the storage on the Device||To allow us to improve our Defender Guard App and device service and provide you with better user experience.||Consent|
|17. Device Label Figure and name.||Your user name, Email address, Device SN, and permission that provide access to the storage on the Device.||To allow you to save QR code with Device detail at your terminal||Consent|
C. Other Uses of Personal Data
Except as part of the sale of all or substantially all of the assets of Defender (in which case you will be given prior notice), ETI will not use your Personal Data unless we have your consent. We will only use and/or disclose Personal Data internally in order to Understand and meet your needs and preferences;
Develop new and enhance existing service and product offerings; Manage and develop our business and operations; Carry out any purposes for which we have received your consent; Provide you with notices about your account, your Product and Service purchases, and/or updates to our terms and policies; Respond to your inquiries and/or provide you with customer service related to your purchase; Meet legal and regulatory requirements.
We also reserve the right to use aggregated Personal Data provided that those data do not relate to any individual.
We shall require any third party, including without limitation any government or enforcement entity, seeking access to data we hold to have obtained a Court Order, or proof they are statutorily empowered to access your data and that their request is valid and within their power.
We will process your Personal Data legally and fairly and not use it outside the purposes of which we have informed you. So far as we are able we shall ensure that all of your Personal Data is accurate and up to date.
Security Of Your Personal Data
We protect Personal Data with appropriate physical, technological and organizational safeguards and security measures. Your Personal Data comes to us via the internet which chooses its own routes and means whereby information is conveyed from location to location. As such we cannot give any warranty or assurance that the means where information is conveyed to us are safe, reliable or have integrity. We audit our procedures and security measures regularly to ensure they are being properly administered and remain effective and appropriate. Every member of ETI is committed to our privacy policies and procedures to safeguard Personal Data. Our site has security measures in place to protect against the loss, misuse and unauthorized alteration of the information under our control. More specifically, our server uses security protection by encrypting your Personal Data including credit card number, name and address to prevent individuals from reading these Data as it travels over the Internet. The length of time we retain Personal Data outside our back up system varies depending on the purpose for which it was collected and used. This period may extend beyond the end of the particular relationship with us but only for so long as we are contractually bound to do so, or so far as is necessary for audit or other accounting purposes. When Personal Data are no longer needed we have procedures either to destroy, delete, erase or convert it to an anonymous form. We reserve the right to maintain your Personal Data as part of our standard back up procedures.
Storage of Personal Data
Data provided to ETI is stored in accordance with applicable laws of the jurisdiction of the data subject, at secure locations. ETI has ensured that appropriate security standards are in place regarding the safeguarding, confidentiality and security of Data.
By using this site, you signify your agreement to this Policy. ETI reserves the right to change this Policy at any time. Any changes will be posted so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
Any questions about this policy, the collection, use and disclosure of Personal Data by ETI or access to your Personal Data which is required by law to be disclosed should be directed to firstname.lastname@example.org .