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Defender 2K Wireless Security System Support

Defender 2K Wireless Security System Support

Set Up Videos

Defender 2K Wireless Security System

How to Set Up and Connect your Defender 2K Wireless NVR for the First Time

How to Watch Defender 2K Wireless Cameras on a Smartphone with the SmartSignal App

Defender 2K Wireless First Time Setup: How to Use the NVR Setup Wizard

How to Watch and Save Footage on Defender 2K Wireless

How to Setup Motion Recording on Defender 2K Wireless

How to Set up Email Alerts on your Defender 2K Wireless Security System

How to Reset a Forgotten Defender 2K Wireless NVR Password

FAQs

How do I use the NVR Setup Wizard?

With the Defender 2K Wireless Setup Wizard, you’ll have access to a number of settings to get your system recording the way you want.

Password Setup: 
Create your DVR password. Depending on the strength of your password, you will see the following strength ratings.  
 
RED: Weak 
ORANGE: Moderate 
GREEN: Strong 
 
The DVR will not accept a weak or moderate password. For the best results, use capital and lower case letters, numbers and special characters. 
 
Prompt Question: 
Can be used as a hint for the password. This question will appear on the password entry prompt while accessing the system in the future. 
 
Unlock Pattern: 
Set a pattern you will remember, much like the option available on smartphones.  
 
Password Protection:
Enter your email address to help recover your password if it becomes lost. 
 
Select three secret questions and enter the answers for them. 
 
Click the “Auto Check for Updates" box if you would like the DVR to check for new updates while connected to the internet. 
 
General: 
On this page, you can name your system and set your preferences for language and menu time out. 
Do not change the Video Standard setting unless you are outside North America where the PAL video standard is supported 
 
Date & Time: 
On this page, you will set the date and time. This is the date and time that will be recorded on your camera footage. 
 
In addition, this page also provides options for setting Daylight Savings Time, or syncing your NVR to Windows.com time servers. Using the NTP option will allow your DVR to sync time over the internet. 
 
Holidays: 
Click “add holidays” and fill out the requested information to save these days or periods of time in your NVR. This will prevent the DVR from recording on these dates. 
 
TCP/IP: 
The TCP/IP menu will display your current network settings. You only need to confirm that you have a valid IP address on the page if you are looking to use the remote viewing features. A wired internet connection is required for these options. 
 
You will see two QR codes. If you’ve already created a Defender SmartSignal account, you can scan the code on the front of the NVR or the QR Code on the right side of the menu under “SN”. 
 
Camera Registration: 
The registration menu is where you will have the opportunity to pair your cameras to your recorder. When you first receive your cameras and connect them to power, they will already be paired to the NVR. 
 
If they are not paired, you may need to use the device search option to connect the NVR to the wireless cameras. It may take several minutes for the NVR to find your cameras. 
 
Schedule:
With an adjustable schedule, you can record continuously, based on motion, or a combination of both. By default, the system will record continuously which will be shown as a green bar. 
 
To set all cameras to record motion follow these steps:

  • Click check box to the left of “All”.
  • Click the eraser icon to remove the current schedule.
  • Select the type of recording you want to schedule. To record based on motion detection, click the yellow box.
  • Click and drag over the times you wish to record motion detection, each block covers 30 minutes, from midnight to midnight.
  • Any time frame highlighted in yellow will record when motion occurs in the camera view.
  • Click copy, to apply these changes to your other cameras.
  • Click apply to save your changes.
  • Once you’ve completed your schedule, click “Finish”. 

How do I set up motion recording?

With Defender 2K Wireless, you can have multiple recording schedule options ranging from continuous 24 hour recording, to recording only when the system detects motion. By default, the system will record 24/7. This video will walk you through the process of setting up motion recording.

 

  1. Using the mouse, right click anywhere on the live camera view. 
    Select “Main Menu” 
  2. From the main menu, select “Event.” This will bring you to the “Motion Detect” menu 
  3. Click the checkbox next to “Enable” to turn on motion detection for this channel. 
  4. The “Set” region button will allow you to select the areas of the camera view that you would like to detect motion. These areas will still appear in recordings but will not trigger motion detection. This is useful for areas such as roads with traffic, or trees that may blow in the wind. Several regions can be set here for each camera with different sensitivity settings. 
  5. If you’ve configured email alerts, you can check the “Send Email” option to send you email alerts when motion is detected. For more information on configuring your email settings, see our email setup video. 

The first time you turn on your NVR, the setup wizard gives you the option to edit your recording schedule. If this was left on the “regular” option, you will need to change the schedule to “motion”. 
 
To do so, follow these steps:

  1. From the main menu, go to Storage, then Schedule. 
  2. Click check box to the left of “All”.
  3. Click the eraser icon to remove the current schedule.
  4. Select the type of recording you want to schedule. To record based on motion detection, click the yellow box.  
  5. Click and drag over the times you wish to record motion detection, each block covers 30 minutes, from midnight to midnight. Any time frame highlighted in yellow will record when motion occurs in the camera view.
  6. Click copy, to apply these changes to your other cameras.
  7. Click apply to save your changes. The cameras you’ve selected will now record only when triggered by motion events. 

What is the difference between 1080p and 2K?

FORMAT RESOLUTION IN PIXELS MEGAPIXELS

1080P

1920 x 1080

2.0

2K

2688 x 1520

4.0

With the additional resolution provided by 2K, you will be able to see greater detail at distances or when zooming in on your footage.

Do I need a TV or monitor to set up Defender Wireless 2K?

A television or monitor is not required for setup with Defender Wireless 2K!

While connecting Defender Wireless 2K to a monitor or television will allow you more freedom to view your system and update settings, you can set your system password, recording schedule and much more through the SmartSignal app!

How do I reset my forgotten NVR password?

During the initial setup of your DVR or Smart Signal app, you would have created a password. There are multiple options to reset this password if forgotten.

These steps must be completed on the NVR while connected to a TV or monitor:

QR Code Reset:

  1. A third party QR code scanning app will be required for this method.
  2. Click the lock icon next to “Forgot Password”.
  3. If you did not enter an email address during setup, you will be prompted to enter your email address now.
  4. Click Next. A QR code will appear.
  5. Using a QR code app, scan this code.
  6. Copy the text that appears. You will need to send this text to the email address shown at the right side of the window.
  7. Once this information has been sent, you will receive a verification code at the email address associated with the NVR. This code will expire in 24 hours.
  8. Enter your new password and enter it again for confirmation. Once complete, you will receive a “Successfully Operated” message.
  9. A window will appear asking you to sync the password with a remote device. This refers to your cameras and you will want to click “Yes”.

Security Question Reset:

If you set up the NVR through a monitor or TV, you can have your password reset using a series of secret questions and answers that were set up during the original Set Up Wizard.

  1. At the login prompt, click “Forgot Password”.
  2. Select “Security Questions” from the dropdown.
  3. Type the answers to the questions and click the next button.
  4. Enter your new password in the fields provided to confirm the change.
  5. The “Successfully Operated” message will appear, and your password change will be complete.

How do I set up email alerts?

With Defender Wireless 2K you can receive email notifications when your cameras detect motion!

To configure this feature, follow these steps:

Right click anywhere in the live view

Select main menu

Click network

Open the Email menu – Any SMTP server or port information can be found through your email provider.

  • SMTP Server: Enter your email provider’s email server.
  • Port: Enter your email provider’s SMTP port.
  • Username: Enter your email address.
  • Password: Enter your email address password.
  • Receiver: Enter the email address you would like the message sent to, this can be the same email as the sender.
  • Sender: Enter the email address the message will be sent from
  • Encryption type: Most email providers will use SSL, check your provider settings to confirm.
  • Interval: This setting determines how often an email will be sent if motion continues to occur.

Once the settings are entered, click “Test”. This will test the settings and send an email to confirm the server and login information is correct.

If the test is successful, you will start receiving email alerts from any cameras where the setting is enabled.

How do I see my Defender Wireless 2K cameras on my smartphone?

  1. Ensure your NVR is connected to your modem/router using the Ethernet cable (included), your smartphone/mobile device has internet access, and all components have been tested. Monitor/TV not required for remote viewing setup.

How do I package Defender products for transport?

At Defender, your peace of mind is our priority. That's why we package our products with care, so they get to you safe and sound. In the event you need to package your product for shipping or transport, these step-by-step videos will help you keep your products in great condition wherever they go! Click the video for your product above.

Parts & Accessories

Inventory Coming Soon

Manuals & Quick Start Guides

Manuals

Guides

Returns Policy and Warranty

Returns Policy 

We appreciate your interest in Defender products, and we understand that the things you buy don’t always work out as expected. If you would like to return your product(s), please make sure that you review this information so that your return(s) are processed without delay.  

For all “like new” or “as-new” condition products that you would like to return, follow the steps of the returns process within 45 days of receiving your order when purchased directly from us. If you purchased your Defender product elsewhere, please contact your authorized retailer for returns details. Please note:
 

  • All return requests must be made within 45 days of receiving your order. Returns must be received at our warehouse within 2 weeks of filing a return.  
  • Include all original accessories and packaging when returning your item(s). Do not include any accessories that did not originally come included.  
  • Ensure that you carefully package your items so that they do not get damaged in transit. We recommend you use the shipping box you initially received your items in to make things easier (just remove original labels before attaching your prepared return label).  

Warranty 

We are happy to offer our customers an industry-leading 2-year extended warranty upon registering their products. To register your product, please visit register.defender.com and follow instructions to submit your registration to us. Once successfully registered, your items will be automatically covered for an additional year from the date of purchase for a total of 2 years of warranty coverage from the original date of purchase.

General Terms

If you purchased your camera directly from Defender or from an authorized Defender distributor or retailer, Defender will repair or replace (at our discretion) your product free of charge (except for shipping cost) for 12 months from the date of purchase, if the product is determined to be defective. The customer should return the defective unit to the original place of purchase first, based on its return or refund policy. If the original vendor’s return/refund policy has expired and this unit is still within this limited manufacturer’s warranty, customers can visit support.defender.com to contact Defender Customer Experience to initiate a repair or replacement. You may need your serial number and/or proof of purchase to validate purchase date.  

If a product is purchased directly from Defender and registered within 90 days for extended coverage, the duration of this warranty will be 24 months from the original date of purchase. Customers can register their products at register.defender.com

In no event shall Defender be liable for any special, incidental, or consequential damages for breach of this or any other warranty, expressed or implied, whatsoever.

Disclaimer

Except as expressly provided otherwise in a written agreement between you and Defender, the services provided, and products contained in or purchased through this website or app are provided as is and without warranties of any kind either express or implied. Any warranty on products purchased through the e-commerce site is limited to the express terms of the manufacturer’s warranty that accompanies such product. To the fullest extent permissible pursuant to applicable law, Defender disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose, or the warranty of non-infringement. Without limiting the foregoing, Defender does not warrant that the functions contained in the product, service, software, website or app will be uninterrupted or error-free, that defects will be corrected, or that this service or the server that makes it available are free of viruses or other harmful components. Defender does not warrant or make any representations regarding the use or the results of the use of the materials in this service in terms of their correctness, accuracy, reliability, or otherwise. You (and not Defender) assume the entire cost of all necessary servicing, repair, or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you. Without limitation of the foregoing, you acknowledge that as a service to users of the Defender apps, we include links to other web sites on the world wide web portion of the internet and that Defender has no control over, and makes no representations of any kind whatsoever, regarding the content or appropriateness of content on such web sites and you hereby irrevocably waive any claim against us with respect to such web sites. 
Under no circumstances, including, but not limited to, negligence, shall Defender be liable for any incident, indirect, special or consequential damages that result from the use of, or the inability to use, the product or materials, software, app, the site, or any other website, even if Defender or a Defender authorized representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability for incidental, indirect, special or consequential damages, so the above limitation or exclusion may not apply to you. No advice or information, whether written or oral, obtained by you from Defender or from or through the site shall create any warranty. In no event shall Defender’s total liability to you for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence) or otherwise) exceed the amount paid by you, if any, for purchasing any products or services. 

Set Up Videos

Defender 2K Wireless Security System

How to Set Up and Connect your Defender 2K Wireless NVR for the First Time

How to Watch Defender 2K Wireless Cameras on a Smartphone with the SmartSignal App

Defender 2K Wireless First Time Setup: How to Use the NVR Setup Wizard

How to Watch and Save Footage on Defender 2K Wireless

How to Setup Motion Recording on Defender 2K Wireless

How to Set up Email Alerts on your Defender 2K Wireless Security System

How to Reset a Forgotten Defender 2K Wireless NVR Password

FAQs

How do I use the NVR Setup Wizard?

With the Defender 2K Wireless Setup Wizard, you’ll have access to a number of settings to get your system recording the way you want.

Password Setup: 
Create your DVR password. Depending on the strength of your password, you will see the following strength ratings.  
 
RED: Weak 
ORANGE: Moderate 
GREEN: Strong 
 
The DVR will not accept a weak or moderate password. For the best results, use capital and lower case letters, numbers and special characters. 
 
Prompt Question: 
Can be used as a hint for the password. This question will appear on the password entry prompt while accessing the system in the future. 
 
Unlock Pattern: 
Set a pattern you will remember, much like the option available on smartphones.  
 
Password Protection:
Enter your email address to help recover your password if it becomes lost. 
 
Select three secret questions and enter the answers for them. 
 
Click the “Auto Check for Updates" box if you would like the DVR to check for new updates while connected to the internet. 
 
General: 
On this page, you can name your system and set your preferences for language and menu time out. 
Do not change the Video Standard setting unless you are outside North America where the PAL video standard is supported 
 
Date & Time: 
On this page, you will set the date and time. This is the date and time that will be recorded on your camera footage. 
 
In addition, this page also provides options for setting Daylight Savings Time, or syncing your NVR to Windows.com time servers. Using the NTP option will allow your DVR to sync time over the internet. 
 
Holidays: 
Click “add holidays” and fill out the requested information to save these days or periods of time in your NVR. This will prevent the DVR from recording on these dates. 
 
TCP/IP: 
The TCP/IP menu will display your current network settings. You only need to confirm that you have a valid IP address on the page if you are looking to use the remote viewing features. A wired internet connection is required for these options. 
 
You will see two QR codes. If you’ve already created a Defender SmartSignal account, you can scan the code on the front of the NVR or the QR Code on the right side of the menu under “SN”. 
 
Camera Registration: 
The registration menu is where you will have the opportunity to pair your cameras to your recorder. When you first receive your cameras and connect them to power, they will already be paired to the NVR. 
 
If they are not paired, you may need to use the device search option to connect the NVR to the wireless cameras. It may take several minutes for the NVR to find your cameras. 
 
Schedule:
With an adjustable schedule, you can record continuously, based on motion, or a combination of both. By default, the system will record continuously which will be shown as a green bar. 
 
To set all cameras to record motion follow these steps:

  • Click check box to the left of “All”.
  • Click the eraser icon to remove the current schedule.
  • Select the type of recording you want to schedule. To record based on motion detection, click the yellow box.
  • Click and drag over the times you wish to record motion detection, each block covers 30 minutes, from midnight to midnight.
  • Any time frame highlighted in yellow will record when motion occurs in the camera view.
  • Click copy, to apply these changes to your other cameras.
  • Click apply to save your changes.
  • Once you’ve completed your schedule, click “Finish”. 

How do I set up motion recording?

With Defender 2K Wireless, you can have multiple recording schedule options ranging from continuous 24 hour recording, to recording only when the system detects motion. By default, the system will record 24/7. This video will walk you through the process of setting up motion recording.

 

  1. Using the mouse, right click anywhere on the live camera view. 
    Select “Main Menu” 
  2. From the main menu, select “Event.” This will bring you to the “Motion Detect” menu 
  3. Click the checkbox next to “Enable” to turn on motion detection for this channel. 
  4. The “Set” region button will allow you to select the areas of the camera view that you would like to detect motion. These areas will still appear in recordings but will not trigger motion detection. This is useful for areas such as roads with traffic, or trees that may blow in the wind. Several regions can be set here for each camera with different sensitivity settings. 
  5. If you’ve configured email alerts, you can check the “Send Email” option to send you email alerts when motion is detected. For more information on configuring your email settings, see our email setup video. 

The first time you turn on your NVR, the setup wizard gives you the option to edit your recording schedule. If this was left on the “regular” option, you will need to change the schedule to “motion”. 
 
To do so, follow these steps:

  1. From the main menu, go to Storage, then Schedule. 
  2. Click check box to the left of “All”.
  3. Click the eraser icon to remove the current schedule.
  4. Select the type of recording you want to schedule. To record based on motion detection, click the yellow box.  
  5. Click and drag over the times you wish to record motion detection, each block covers 30 minutes, from midnight to midnight. Any time frame highlighted in yellow will record when motion occurs in the camera view.
  6. Click copy, to apply these changes to your other cameras.
  7. Click apply to save your changes. The cameras you’ve selected will now record only when triggered by motion events. 

What is the difference between 1080p and 2K?

FORMAT RESOLUTION IN PIXELS MEGAPIXELS

1080P

1920 x 1080

2.0

2K

2688 x 1520

4.0

With the additional resolution provided by 2K, you will be able to see greater detail at distances or when zooming in on your footage.

Do I need a TV or monitor to set up Defender Wireless 2K?

A television or monitor is not required for setup with Defender Wireless 2K!

While connecting Defender Wireless 2K to a monitor or television will allow you more freedom to view your system and update settings, you can set your system password, recording schedule and much more through the SmartSignal app!

How do I reset my forgotten NVR password?

During the initial setup of your DVR or Smart Signal app, you would have created a password. There are multiple options to reset this password if forgotten.

These steps must be completed on the NVR while connected to a TV or monitor:

QR Code Reset:

  1. A third party QR code scanning app will be required for this method.
  2. Click the lock icon next to “Forgot Password”.
  3. If you did not enter an email address during setup, you will be prompted to enter your email address now.
  4. Click Next. A QR code will appear.
  5. Using a QR code app, scan this code.
  6. Copy the text that appears. You will need to send this text to the email address shown at the right side of the window.
  7. Once this information has been sent, you will receive a verification code at the email address associated with the NVR. This code will expire in 24 hours.
  8. Enter your new password and enter it again for confirmation. Once complete, you will receive a “Successfully Operated” message.
  9. A window will appear asking you to sync the password with a remote device. This refers to your cameras and you will want to click “Yes”.

Security Question Reset:

If you set up the NVR through a monitor or TV, you can have your password reset using a series of secret questions and answers that were set up during the original Set Up Wizard.

  1. At the login prompt, click “Forgot Password”.
  2. Select “Security Questions” from the dropdown.
  3. Type the answers to the questions and click the next button.
  4. Enter your new password in the fields provided to confirm the change.
  5. The “Successfully Operated” message will appear, and your password change will be complete.

How do I set up email alerts?

With Defender Wireless 2K you can receive email notifications when your cameras detect motion!

To configure this feature, follow these steps:

Right click anywhere in the live view

Select main menu

Click network

Open the Email menu – Any SMTP server or port information can be found through your email provider.

  • SMTP Server: Enter your email provider’s email server.
  • Port: Enter your email provider’s SMTP port.
  • Username: Enter your email address.
  • Password: Enter your email address password.
  • Receiver: Enter the email address you would like the message sent to, this can be the same email as the sender.
  • Sender: Enter the email address the message will be sent from
  • Encryption type: Most email providers will use SSL, check your provider settings to confirm.
  • Interval: This setting determines how often an email will be sent if motion continues to occur.

Once the settings are entered, click “Test”. This will test the settings and send an email to confirm the server and login information is correct.

If the test is successful, you will start receiving email alerts from any cameras where the setting is enabled.

How do I see my Defender Wireless 2K cameras on my smartphone?

  1. Ensure your NVR is connected to your modem/router using the Ethernet cable (included), your smartphone/mobile device has internet access, and all components have been tested. Monitor/TV not required for remote viewing setup.

How do I package Defender products for transport?

At Defender, your peace of mind is our priority. That's why we package our products with care, so they get to you safe and sound. In the event you need to package your product for shipping or transport, these step-by-step videos will help you keep your products in great condition wherever they go! Click the video for your product above.

Parts & Accessories

Inventory Coming Soon

Manuals & Quick Start Guides

Manuals

Guides

Returns Policy and Warranty

Returns Policy 

We appreciate your interest in Defender products, and we understand that the things you buy don’t always work out as expected. If you would like to return your product(s), please make sure that you review this information so that your return(s) are processed without delay.  

For all “like new” or “as-new” condition products that you would like to return, follow the steps of the returns process within 45 days of receiving your order when purchased directly from us. If you purchased your Defender product elsewhere, please contact your authorized retailer for returns details. Please note:
 

  • All return requests must be made within 45 days of receiving your order. Returns must be received at our warehouse within 2 weeks of filing a return.  
  • Include all original accessories and packaging when returning your item(s). Do not include any accessories that did not originally come included.  
  • Ensure that you carefully package your items so that they do not get damaged in transit. We recommend you use the shipping box you initially received your items in to make things easier (just remove original labels before attaching your prepared return label).  

Warranty 

We are happy to offer our customers an industry-leading 2-year extended warranty upon registering their products. To register your product, please visit register.defender.com and follow instructions to submit your registration to us. Once successfully registered, your items will be automatically covered for an additional year from the date of purchase for a total of 2 years of warranty coverage from the original date of purchase.

General Terms

If you purchased your camera directly from Defender or from an authorized Defender distributor or retailer, Defender will repair or replace (at our discretion) your product free of charge (except for shipping cost) for 12 months from the date of purchase, if the product is determined to be defective. The customer should return the defective unit to the original place of purchase first, based on its return or refund policy. If the original vendor’s return/refund policy has expired and this unit is still within this limited manufacturer’s warranty, customers can visit support.defender.com to contact Defender Customer Experience to initiate a repair or replacement. You may need your serial number and/or proof of purchase to validate purchase date.  

If a product is purchased directly from Defender and registered within 90 days for extended coverage, the duration of this warranty will be 24 months from the original date of purchase. Customers can register their products at register.defender.com

In no event shall Defender be liable for any special, incidental, or consequential damages for breach of this or any other warranty, expressed or implied, whatsoever.

Disclaimer

Except as expressly provided otherwise in a written agreement between you and Defender, the services provided, and products contained in or purchased through this website or app are provided as is and without warranties of any kind either express or implied. Any warranty on products purchased through the e-commerce site is limited to the express terms of the manufacturer’s warranty that accompanies such product. To the fullest extent permissible pursuant to applicable law, Defender disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose, or the warranty of non-infringement. Without limiting the foregoing, Defender does not warrant that the functions contained in the product, service, software, website or app will be uninterrupted or error-free, that defects will be corrected, or that this service or the server that makes it available are free of viruses or other harmful components. Defender does not warrant or make any representations regarding the use or the results of the use of the materials in this service in terms of their correctness, accuracy, reliability, or otherwise. You (and not Defender) assume the entire cost of all necessary servicing, repair, or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you. Without limitation of the foregoing, you acknowledge that as a service to users of the Defender apps, we include links to other web sites on the world wide web portion of the internet and that Defender has no control over, and makes no representations of any kind whatsoever, regarding the content or appropriateness of content on such web sites and you hereby irrevocably waive any claim against us with respect to such web sites. 
Under no circumstances, including, but not limited to, negligence, shall Defender be liable for any incident, indirect, special or consequential damages that result from the use of, or the inability to use, the product or materials, software, app, the site, or any other website, even if Defender or a Defender authorized representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability for incidental, indirect, special or consequential damages, so the above limitation or exclusion may not apply to you. No advice or information, whether written or oral, obtained by you from Defender or from or through the site shall create any warranty. In no event shall Defender’s total liability to you for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence) or otherwise) exceed the amount paid by you, if any, for purchasing any products or services. 

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